Support - Equilibar

Support

Customer service is our top priority at Equilibar

At Equilibar, we strive to give very prompt response to all customer support inquiries. If you are experiencing a problem with or have a question about your Equilibar product, please contact an application engineer by phone or email.

Telephone: (828) 650-6590
Email: inquiry@equilibar.com

Some common questions about our back pressure regulators are answered in the troubleshooting guide below. There are also links in the navigation panel at the left leading to more support pages with information about safety, maintenance and performance of our products.

For detailed product-specific information, please visit our product downloads page

See our standard terms and conditions for information about warranty and returns.

Troubleshooting Guide for Common Issues
(Equilibar Back Pressure Regulators)

Problem Possible Solutions
Maximum flow is reduced Clean out internal orifices.
External leak around diaphragm
  1. Check for loose screws.
  2. Check for misaligned flanges, O-rings, or diaphragm.
  3. Check for scratched sealing surface.
  4. Check for O-ring damage
Chatter on the downstream tubing (liquid applications only) Increase outlet piping size or install air pocket or bladder in exhaust. Consult factory for further assistance. Read more here.
Air in Process Exhaust (liquid) Replace diaphragm. Read more here.
Process fluid out of Reference Port Replace diaphragm. Read more here.
Equilibar Support Staff Photo

Equilibar team members are available to assist you with product support.

Meet our Team

For product or process support, please email inquiry@equilibar.com

For return materials authorizations and support, please email returns@equilibar.com

To set up a new account, download our credit application

Please contact accounting@equilibar.com if you have questions about the application.

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